How does our own bias get in the middle of our design decisions? We are driven by how we are brought up, the way we think, our past and current relationships, our circle of friends, how fast we move, and how anxious we get with little things. These factors influence our style, the way we write, the colors we choose, the way we design products.
But we forget one thing… Our body and mind are constantly evolving towards a state that requires more and more attention.
In this time-travel activity, you’ll learn how to interview your past and future selves, where you will:
- learn from past mistakes,
- identify any missed opportunities,
- recognize how new technologies, techniques, or methodologies could have helped past projects,
- consider your own potential future disabilities as you grow older
- account for global events that could impact the way we live.
Marcelo Paiva, UX Manager for UKG, is one of South Florida’s most active design community leaders and speakers. Marcelo is always happy to share knowledge from over 15 years of building efficient design teams, solving complex systems challenges, and developing thoughtful expertise to foster modern design systems practices in Agile development environments for mobile and web applications.
The Taylor Center’s monthly Design Thinking (DT) Breakfast is a space to build community among those using design, design thinking, and related methods for social impact with some local flavor, particularly from the greater New Orleans area and the Gulf South.
- These casual events will be moving to an online format until further notice … and breakfasts will be BYOC – ‘Bring your own coffee’.
- The goal is to learn from each other. The format will evolve as we learn, together, what might be most valuable (and enjoyable!) to us all. Breakfasts will include both time to mingle and one or two quick activities to foster knowledge-sharing or community-building.
The DT breakfasts are open to all. No DT experience is required.
- Come with an open heart and mind and prepare to learn and share with others in the local, regional, and international DT community.
- Please invite anyone who would enjoy both sharing with and learning from other practitioners and educators in the greater New Orleans area, the Gulf South, and connecting with other people in the local, regional and international design thinking community.
- When: One Friday each Month from 8:30am – 9:30am CST.
- Cost: Free
Contact: Niesha Ford at nford@tulane.edu.
People with disabilities, now when we think about inclusive design and how to design for the global citizens, this is kind of my lab where I do research, where I write white papers, with my colleagues and then learn and give back to the community. And there are a couple ways that, I share and give back to the community.
This is a Slack community in South Florida. We have about 1,000 members. Some of them are already here attending this. And it’s a great community of designers, developers, and thinkers. If you want to network and to see what we share, there are great resources go to Fluxyeah.co and sign up. You should receive an email with the acceptance for you to join the Slack channel and make sure you check your spam folder.
We also have Fluxhours.com. This is where I give a couple of hours of my time weekly to mentor and to review portfolios to give career advice and learn what’s new. I have my own mentors that I use. This time to learn from them and get some guidance.
Alright, so this is my story now and this is about me and my son. He happens to have the same name, and I created that version about 22 years ago. Going into 23 now and he was this little kid running around wanting to be a veterinarian and talking about Stanley a Disney Channel show. They had the great big book of everything, but all the animals. If you are in that age range, you definitely remember the show, but this is one thing that made me reflect for this talk is, time goes by.
Time goes by fast.15 years later he graduated as a software engineer from UNH. Today we work together and it was through this work and my work that I got to, meet Dr. Noel, Dr. Lesley Ann Noel, and know with her work. I do design thinking workshops and I happen to find one of her artifacts that she created called the designers’ critical alphabet. These are a deck of cards that I have on my desk and are very helpful when I’m designing solutions and I go through them and I read them. This was an amazing tool, that I found on LinkedIn.
And the ways this works is, she gives you words for you to think through, and there is a definition, and then there’s a thought-provoking question. So bias is the essence of the talk today. So, when we design things, we have our own bias and we tend to design for ourselves. So, this activity today will give us some tools to remove our own bias.
So, through this design is the critical thinking alphabet tool, I approached her and asked, would you be interested in having a digital format of this? And we started talking, you know sketch some ideas, my son and I, we worked on the solutions and in a couple of weekends. It was very simple and cool. It was a great collaboration. I actually used the mobile app.
And so this is available for you to download and test and I will give Lesley time to talk about it, later on. So, it’s both for Android and iOS. So as you can see, I have all the reasons to be thankful and Thanksgiving is just around the corner.
I am in a moment in my life, when I am very thankful and blessed for having my son working with me, by working in a profession that I simply love. That I can help people and I really dedicate most of my time with a lot of joy than what I did.
But things change. So, everything changes in life. And we need to be prepared for them. And I came across an article from Don Norman on the user experience. Don Norman wrote the book in 1988 called the name of the design of everyday things. So, this is he actually coined the term user experience. And this was 1980 and today he is actually eighty-four years old. And he wrote this article for Fast Company in, I believe in March, and he’s saying I wrote the book on user friendly design and what I see today horrifies me because he has own limitations due to his age. And he quotes, I do not think that thoughtful design is just for the elderly or the disabled. In the field of design, this is called inclusive design for a reason. It helps everyone.
So, I think this, this helps us reflect on why would we bring an activity like this to a group and could be anything, you don’t have to be a product designer, you can be like a philosopher; you can be in sociology feild. So if you really want to evaluate human behavior, in all levels, you can use this activity.
So that’s what brought me to think through that article and from the influence of Dr. Lesley Noel gave me the model to acquire and to craft this workshop and essentially what this is.
It’s something that can help us think how our own bias can get in the middle of our design decisions. And in order to illustrate that I’m going to tell a story of a to two individuals with different experiences.
And they are driven by how they were brought up. They may have been dictated and brought up by binary parents and siblings. Maybe not. Maybe they were raised by non-binary couples or was raised by a single mother.
They were probably exposed to different beliefs or just a single belief, faith. They had many relationships along the way, and heartbreaks. And through all of these, they make these decisions, whatever profession they choose to take, they will make their own decisions based on these experiences.
Right, so how active they are, what apps they use, and these factors influence our style, the way we write, the way we talk, the colors we choose, the way we dress, how we design our products.
So, but time changes. Let me just move something on my screen because its right in front of the…
So, time changes, right, one thing’s for certain our ears and nose will continue to grow. Our body and mind will continue to accumulate all these experiences. Some of us will have temporary setbacks. Others will have permanent disabilities. Some will continue to tell us many, many stories for a long time, but what if we could hear our own stories from our future selves? What questions would you ask ourselves, if we could go 20 years from now and give us some thoughtful advice and wisdom.
Even further, what if you could go back in time and you could tell yourself 15 years ago things or maybe 10 and a lot of young people ,10 years ago, what would you tell yourself? So, I think this is he exercise that we want to go through, and this is what I call the back to your future, is an interview with your future self.
And basically, this is a worksheet that has four steps right. The first step is you allow some time to create questions and you may create questions in specific categories to help accelerate and help nurture the thinking around profits. You can create your own rules like “Let’s not ask about lottery numbers” or “life and death situations” or “no doomsdays could be one, when the end of the world will come” right “no politics”. One room so you can set your rules around what you’re trying to achieve.
The second step is to challenge your questions. Most people like you, you know, if you’re familiar with the Double Diamond. You go broad and then you narrow down into specific important issues. So that’s actually channeling your questions and you may have different ways of channeling. I’m going to go through each one of these sections in the coming slides. Just so you can understand some twists that we can give.
Step three. Listen to yourself, know your future self, this is the part of the interview. This is where you select your questions that you want to ask and then you try to answer, and you can give different ways to answer them.
And the final step is to reflect on these answers and unnecessary behaviors that you have today. And then you may choose to adjust. Of, course correct some of your bias.
As any design thinking workshops. It’s always nice to have an icebreaker or a warm up just to set the stage for the activity, and this is something that I did with myself just to help free some ideas for you. So, you know there are these aging apps, and you could ask, especially now that everyone is doing remote workshops, you can ask your participants to come to the workshop with a couple of photos of you with a young filter on it and with an age filter on it. And this will give them some tools for them to visualize those personas when they are talking to, to themselves.
So, this is me today in 2020, and using that app, this is me about 40 years ago, I guess and yeah, 30 years ago. Ad what kind of advice would I give myself when I was about 12 years old? So, advice that I would give myself would be, “Hey, watch out for diabetes.” “You probably going to be hard of hearing.”. And “your faith will help you through some hardship.” Also tell myself healthy exercise like we growing up in the 80s, we we’re all about, you know, body shapes and especially growing up in Rio de Janeiro, so it’s like a beach city and we all like, you know, modeling our own body, so definitely do healthy exercise.
Learn how to type. And I was talking to Niesha yesterday and it was kind of funny. I asked her, have you ever seen a typewriter and she said no. So, but even to this day when I type, I really I hammer the keyboard, because that’s how we used to type down with typewriter and then you really have to put some power into it.
And interesting enough I been in the US for about 30 years and I never picked English in school, I always chose French. And so, you know, I would definitely advise my past self to study English, definitely helped me.
So this is an example how you can do a quick warm up. For this activity and going to your past self and then going to your future self, with the photos that they bring on and this is me about 20 years from now using that app. And it’s really scary because I look like my father.
So, advice from my future self to eat right, as should know that, Yeah, diabetes is still chasing you, and it is deafness would definitely help happened to me and your faith will help others. My advices will be, “it’s never to late to exercise”. I am lazy as well. And I know that my conscious keeps telling me “go out, go exercise”, meditate as something. My mind it never stops. I’m always thinking about something and I really need to learn how to slow my mind and just give some space.
And perhaps learn sign language. If I knew, though, that could I become deaf or hard of hearing more than I already am, definitely something that I would love to, to learn like ASL.
So, I’ll open up for questions in a little bit. I just want let me get some water.
Feel free to ask any questions in the chat, I’m not sure if we have chat or Q& A here, but feel free to ask any questions and Niesha, if you wouldn’t mind monitor those questions and if you think that something that you can ask during the pop up, feel free to interrupt me and ask.
But this is the design thinking activity, and the idea here is you have the worksheet and the icebreaker photos and this is intended to an audience that’s looking to reflect on human behavior over time. The duration is about 5 to 10 minutes for each step. So there are four steps and the expected outcome for this will be to have an open and frank discussion about our current behaviors and how these behaviors impact others and how changes in society shape more intellectual thoughts.
So, the worksheet, like I mentioned before, you can use in two ways. You put your name on the top and on top right you have present and future date. This is how you can choose to meet your past self or your future self. So the present date, if I want to meet my past self, will be in 1980 and the future date will be 2020 will be today. So it’s me going back in time, right, and think about the questions that that you as a past self would ask you. And a lot around some, some of these categories.
Step one, will be to ask questions, but you can definitely set your own rules. Like no lottery questions no life and death. You can create anything you want. And here we put some kind of a boilerplate or studying categories for you to think across different situations. And this is, if you are using real time collaboration platform like Mural you can put this on it. I’m going to provide the PDF. You can upload the PDF and you can have your participants put sticky notes on these areas here. You can zoom in and put the sticky notes, and then you can dot vote or select the question that you’d like to ask yourself.
But here’s some categories to think through, so lifestyle, how the future has changed the way you live. So, going back to 1980 where we didn’t have smartphones, where we didn’t have electric cars, where we didn’t have cable TV. We didn’t have the internet. So, how did that change like you knowing all of this today, to go back 20 years, maybe 30 years, what would you tell yourself?
Around your health and how are your health, how my health today has been diminished over time. My relatives right, did my family increase or decrease, did I have three children, am I thinking now that have to put three four children through college. So, these are life decisions, if you could go back, something about saving, this really helps, especially if you are at a young age now, you can definitely start thinking how to set your career goals. I have a mentor and colleague, Joe Amina he has a podcast and his tagline is “the best thing you can design is your life” I love that line right because it is true, and this is a tool for you to help you design your life.
Around your career, know how much have your professional life impacted others. Have you had any disabilities? Today I am hard of hearing. Technology, I’m not even going to talk about that because technology has been growing exponentially over the years. I can even think imagine how technology will be 20 years from now. I can hope we would have a cure for everything. Like for all sickness, we have a cure for everything using technology, but we don’t know how that will be I can have many hopes around that. Gaps, so we are living this past couple of years we have had social, economic gaps.
And like gender, wealth races. How has these gaps in fact that our lives the way we relate to each other? The way we have empathy for someone’s sexual preference and I know this is something that changed my believes over time and my bias over time. So, growing up in Brazil, being one of three brothers. We have a very macho culture and it’s all about, you know, being a boy being like, you know, being no wearing no using pink colors and all that. So, from my profession designing for all people and learning about diversity, inclusion, belonging, I changed the way I, that I perceive these topics. Right. I have a lot of respect and empathy for the people who choose a different gender. I have to design for them, which makes me, just on a side note, why we still asking for gender, during a job application?
Why do we need to review our gender? These are questions we will never ask yourself, 10- 15 years ago, maybe five years ago. And these recent years now. It’s almost like yes, we are evolving, yes, we are divided, yes, we are because we need to talk about these issues. And the evolution of these issues, will bring us to a much better state.
If you look at through civilization, the history of civilization and humanity we are always evolving. They used to kill people laughing, not today. So, these categories are important. You are free to change these categories and you can create your own categories to tailor of what you want to get from your participants.
So, step two is really like with this collection of questions, you can now put a twist on it and say, “what if you could only ask one question from all of these, what if you could only ask you a question?” These are techniques that we use to shorten the time or to prioritize the importance of what you’re trying to achieve, or the importance for each individually.
What if you had limited time instead of just asking one question that would take 15 minutes to answer, what if you had only 30 seconds? Like, can you ask a question that you should expect a short answer, or maybe you can ask three questions in 30 seconds.
No, no. What if you could only pick one category? Let’s talk about, you know, technology, lets envision how to create a solution. These are tools that you can use for other design thinking activities as well.
And I put a wanted to put up a bonus option here, what if you would assume a future disability? Like, I assume, don’t mind, so I’m going to go legally blind or I’m going to go deaf, right, what would you change today?
Step three. This is another 10 minutes that you can that you can take away from the question that you have selected now, give yourself some wisdom. Right, and consider that you have seen the good and bad word things over time. They have experienced amazing changes in behavior and science, don’t even feel afraid to innovate in this area right and don’t be skeptical. Skepticism is a blocker. And if you think, or if you are a problem solver, you should not put a skepticism in your vocabulary.
The bonus in this category will be in your future, you are a Nobel Prize winner. Doesn’t matter the field add that twist that you can influence not only yourself, but you influence the masses. You influence the entire world, you are leader. As a leader what would you change? Would you really be posting everything on social media today if you knew that you become a well-known leader? The stuff that we post today on Instagram, our children will see that, our grandchildren see them.
So, that’s the kind of a tool that we use to give ourselves, time to think about our current behaviors. Step four, and the last one is really self-reflection time. Based on the answers that we presume, how do you, how would you change your current life. How would you change your current career, knowing that you could become a Nobel Prize winner? How would that change your approach to design, if you are a designer. There are so many things that we could do.
So here’s another twist to this exercise, if you have one of these deck of cards, you could just randomly pick apart a category and you place down on the worksheet and then you can ask questions in those categories.
And that’s it, so you can, I’m going to open up for questions. But this is the link where you can download this worksheet today. This is a Dropbox link if you do not have a Dropbox account, Niesha will be sending this presentation, along with the link to the recording and the worksheet for you.
And if you really want to contribute. So, I created this workshop in figma. I am looking to expand this from English to other languages. If you’re willing to contribute make sure you hit me on LinkedIn or will find a way to send my email address and I will open up for questions. Hopefully I did it in good time.
Q&A
Alvin
Hey Marcello. My name is Alvin. Just one question perhaps maybe you have some anecdotes related to this but you know I think in our day to day lives. You know, there’s probably a lot of chatter from the news from our jobs and all that. You have any advice in terms of increasing the quality when you are at the step of listening to yourself, or when approaching this task, you know, in terms of integrating it into your day. You know, I think sometimes, it’s difficult, perhaps to unwind from work or things like that. So, personally speaking, is there anything that you found for yourself that’s worked really well in terms of increasing the quality of what you’re putting down and for yourself?
Well, and I’m just the exercise. So, this is what I do for living. So, I’m a problem, I do problem-solving solutions and I design solutions. And the way I think it’s always changing. We’re changing something. I’m changing an older website to something newer that people can have a better experience. I’m changing an app. I’m changing a workflow because a client asked to add preferred name. So then makes me do a research. Why do we need to add preferred name on a job application.
So that I’m always thinking through that. So naturally, and thankfully, through my profession, I am always changing. My son who is always by my side, he’s seen me changing over time. I smoked for 20 years and I stopped smoking about, you know, 15 years ago. I think it’s not tips that I can give to help you, consider changing through the times that we’re going through, but it’s you create habits, I happen to have these habits through my profession, I don’t know what you do Alvin, you probably going through school, but even in school, the choices that you make today, even if you think I could become a leader.
If you have read the biography of Barack Obama, you saw that he was flying from the very, very early days he had community centered thinking. I do a lot of work with the community and I tell you it helps a lot. So, this is one advice I can give anyone: help others, right. Join a community. I hope I answer your question, in a way that will help you.
Alvin
Yeah, thank you so much.
I don’t want to hog the floor, but I just want to emphasize to people in the room that Marcello is definitely someone to connect with. He just reached out to me and said, “Hey, let’s create an app” and you know we spend some wonderful Saturday mornings just chatting and talking about how we could do things together, on how we could do things differently, so that you know it’s just like a really open, genuine, yeah, he just wants to share. Unpretentious. Yes, Yes.
Yeah, let’s see if we could get some more questions coming in. Or I’ll be very teacherly, and say Richard because I see you, what’s your question for Marcelo, I am picking on people who I know even, even if I know you casually.
Okay, me Richard or too late. Right.
Oh, Richard Nova. Yes
All right, I actually, as you were speaking, you were telling him that you can apply this for yourself and you can apply this for If you’re solving for a customer or if you’re solving for a client, if you’re solving for community, that you can think about like the future of that. And then, or the past of that and do this the same kind of thinking. So my, my question to you, would be like let me, let me think. Is, let me let me, go back.
A blank time. So, I’m starting to monitor the chat here and I see a question from Christie Base: “Does everyone in your company who does for themselves?”
So, like I mentioned at the beginning of the talk is, this is a brand-new design thinking activity. You are the first group that actually seen this and learning about this. There is nothing you know, novel about this activity, but now I’m proposing a framework for how to create a structure, and work with your team, with your group to think about and to self-reflect in times of change. That’s what we were doing right now. All right. And that’s why I love design think it’s like it’s very flexible, you are, you are creating tools to help change.
So, Laura had a question.
I don’t know if Laura wanted to ask her question, Laura Murphy.
Hi
Hi
I’m checking my camera this morning. Hopefully, it’s okay. Thank you so much, Marcello for sharing this and your life with your son. Nice to meet you.
So, I teach at Tulane with Lesley, it’s really great to hear this model. And I appreciate you sharing it. I had one question just answered, which is how you’ve used this so far. And since it’s so brand new, you haven’t had a chance to use it yet, except I guess on yourself.
So, I think this is more of a comment that I’m just looking forward to trying this out with graduate students at Tulane, in my class in the Spring. It looks really helpful. Thank you. And maybe we can be informed and consenting guinea pigs and try it out and share feedback.
And know I’ll be happy to help you if you want to, to collaborate. We can set up some activities we can prepare for that.
And again, this is on Creative Commons. So, you can choose and change it.
I already downloaded it.
Yeah, I see Sneha has a question.
Do you want to read it Sneha?
Hi, Marcelo I really like your presentation. And the idea of how he talked about, we should get to know more of the community and everything.
So, I’m like walking the public health professional and I have like work with kids and seeing the slide deck and everything. I’m interested and designed in an emergency-based situation where kids can be our target population. And so, like, what would be your suggestion, if I have something in mind to do it in future?
For that, I think you broke up a little bit, but is a related to children? like to apply this to children? Oh, that’s a great question. Honestly, I don’t have an answer ready, but I can definitely think of some activities and you know the thing with children is that they don’t have enough experiences, we can.
My recommendation, the same way I was kind of a testing this with Niesha yesterday, and it was kind of a funny moment that I asked her, Can you see yourself without a phone today and she said no. Can you see yourself without social media? And I threw a word, and for those who have been around. I threw a word. “Oh, have you ever heard the name Orkut?”
And I can see Lesley is laughing. And she said “What is Orkut?” So, Orkut was a small social media company that we used to have, almost like LinkedIn, but for private life. It was very popular everywhere else when MySpace was populating in the U.S. everyone else was using Orkut and Google bought that company. And then they ditch that and Facebook came about. So, and she didn’t know that, right. So having experienced these applications, is, it gives me ideas for whatever I create but with children is different. The same way I was kind of playing with Niesha yesterday, with children, you need to shorten the amount of time, right, because they will not have a good reasoning to think how their life will be 5 years from now, or if they would not reflect, you know, if the kid is five years old, they will not be able to be think two years back. So, try to shorten the time to next week or last week, right. Try to think back to that vacation and try to grab memories.
And please, if anyone has any views and comments about this because that’s what I will do, I will try to shorten the time with children.
Okay, thank you.
Well, thank you, Steven has a question about UX design and design UX design and jobs, Stephen, if you would like to ask.
I’m just hoping that you could just kind of speak to the job and the career in a broader sense, very interested in it. Maybe kind of breaking into it. But I have some maybe concerns as I continue to research, that it seems to be a relatively nebulous in definition and even within the job marketplace, you know, you get confusion between UX and UI and you know, how do you get to becoming, you know, it seems UI might be a little bit more graphic design oriented.
But how do you get into the broader and I think more design thinking focused UX? You know, do you break in via graphic design or more of a market, market research analyst kind of.
A great question and I’ll give you two answers. One is very short. The other one is a recommendation. Um, I’ve been in this feild, since the very beginning. Though there was no designer school back in the 80s when I started and everything that I learned, I learned through the evolution of the industry. And so what happens, I have had many titles. I started as a drafter, drawing on a drawing board with ink pen for GE in Brazil, and as I evolved to when they start putting the PCs, in a department. They put me, because I was only 19 they put me to learn you know how to use the computers that the folks that have been there for a while, then they want to do with computers, they didn’t believe in computers.
That’s, that’s one note that has a lot to do with the pop. today. So, throughout the years I learned my profession, and since I didn’t have a college degree, my approach was to always stay ahead and try to learn something that that no one was learning about. And boy, it could learn and I could master it and can give back to the community. And that’s how I really got into the community work. Learning and sharing, learning and sharing.
So, to answer your question in two simple answers. One, this is a great time to become a user experience designer, whether you come in from the graphic design, which is mostly aesthetics and intend to go into the marketing feild or if you really want to go and to the other side and understand user experience and do user research and do information architecture, think about the data, show me the data, and how does that relate with the users pain point, how can we create solutions with this data that will create a good outcome for the user?
So that’s a completely different thinking, you’re not trying to attract the interest of someone through a status. You’re trying to solve a problem. You’re trying to solve a task. So, these are two separate fields, I don’t see any confusion in that between graphic design and user experience.
And the other short answer that I will give you, is that join Fluxyeah. So, we have over 900 people, designers within this feild I see many folks here, Claudia and John.
These are amazing professionals, and they are on our Slack community and you can ask questions. We have mentorship programs to help people like you Steven to and answering those questions, so please feel free to you can go to FluxYeah, and am I still sharing my screen?
Yes, and I put the link in the chat.
Okay, yeah so I will share the link here as well.
Yeah, so fluxYeah.co is our Slack community and fluxhours.com is where you can connect with all the design mentors and you just book time with them. It’s all free and great people are donating their own time.
Hopefully it that answered your question.
It looks like we had another question in the chat. After that, from Fiona. It says, Do you think this would work for people who don’t know what they want to do in the future?
As a career?
Uhm, I don’t know, Fiona did you want to elaborate on that?
Fiona
This was going back to the exercise and just because, you were saying how you have to think about like kids, you might have or, you know, that sort of thing. But if you’re not sure about what you want to do in the future if you if you do want to have kids or if you do want to do all these other thing.
That’s actually a good exercise. So, that and I don’t have the answer for everything. I think the important thing is for you to be humble enough not to, to try to give an answer for this type of question, but what I could suggest is follow your instinct, and help others.
Find some, if you want to do something in the future involved, including the factor in this equation, I to have to do something that will help others.
We tend to ask children, “what do you want to be when you grow up?” and then, this may be cliché by now but I read someone or I watched someone talking about this. And she said, “we should not be asking children what they want to be when they grow up, we should be asking them what problem they want to solve when they grow up.” That’s the best way to help children or to help yourself you know for seeing a better future.
Hey, I’m on LinkedIn and slack and I love meeting people. I love interacting and this is my school. Community, is my school. Where I learned everything from you and if I don’t know something, I will lead you to someone who’s really good at it.
So, please include me in your life.
And just working on something and you know thanks everyone for allowing me to be in this platform and to present to your community, Niesha and Lesley, I really appreciate this.
We have time for any more questions. I have one.
This must be a hard one
Just right in, we have two minutes, so just jump in.
I wanted to know, how did you come up with this exercise? What made you, what gave you the idea to create this?
Sure, I gave a couple of talks in inclusive design for the global citizen and through my research, I came across a Don Norman’s article about, you know, how he had changed and he created, he wrote a book in the 80s about user experience design. He was a father of all that that term, user experience and himself, he’s having disability issues today and he wrote the book and he didn’t include accessibility in it, or he didn’t include a solution that would last as long as he would be in 90s.
So, I think this really helped me think and obviously the designer’s critical alphabet card, from Lesley, that helped me see how I can kind of combine these and really address these issues in a way that I can help a group.
I gave him 20 bucks to ask that question.
Well spent. Well spent.
Yeah, good investment.
Niesha bring us home, I suppose
Yes, well I was gonna say if there’s no more questions. I just want to thank you all for coming. Thank you so much Marcello for presenting on this. I hope everyone got some really useful resources and links, and again, this will be available to you on the Taylor website after this presentation is over.
And yeah, earlier we were asking people where they came from, so we would love to know, if you want to shout it out before you leave, where you’re tuning in from and also I’m dropping the LinkedIn for Marcelo in the chat, but also for our last DT gumbo of the semester.
I’m also dropping a link for that. If you’re interested in that, that’s going to be on Monday.
I see some people in the chat, New York, Nigeria, okay okay.
Thanks everyone.
Yeah, thank you.
Niesha, I’m going to go, but thanks for everything.
thank you.